Frequently Asked Questions
What payment methods do you accept?
At this time, we only accept PayPal, as well as all major credit cards (such as MasterCard, Visa, American Express, and Discover). Your credit card will only be charged when the order is shipped from our warehouse.
What is your return policy?
We accept returns and exchanges of unworn, tagged products up to 30 days after the order has been shipped out. Simply print and attach your free return label onto your package, and we will refund or exchange your order within 1-3 business days. Unfortunately, any returns made after 30 days will not be accepted.
Have a question not listed here?
Feel free to contact our customer support team at firstname.lastname@example.org, and we will respond to your inquiry within 1-3 business days.
Do you have any physical shop locations?
Yes, we do! If you are around the Mainland area, please feel free to visit us during regular business hours:
888 Griffiths Way, Mainland ML 12345
What are you express shipping options?
Express shipping is available for all orders and delivery time ranges from 2-3 business days. We offer a flat rate of $9.95 worldwide! For orders over $200, we ship for free! Overnight shipping is available for an extra weight-dependent fee. Please note that we are not responsible for any customs or duties that may incur.
What is your rewards program?
Join our family for FREE, and you can immediately start receiving our many club perks, weekly store news, and discount shipping upgrades on all orders! Opt out at any time online, and get a more personalized experience for your seasonal wardrobe. Apply for membership by contacting us.
What if something doesn't fit me?
Have a problem with the fit but don't want to return or exchange your product? We offer a free, one-time tailoring service for select styles, so everything hugs just right!